1. Right of Withdrawal
In accordance with European consumer protection laws, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire physical possession of the goods.
2. How to Exercise Your Right
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by making an unambiguous statement. You may use the contact information provided below or use the model withdrawal form available on our website.
3. Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
4. Return of Goods
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
5. Return Conditions
To be eligible for a refund, the product must be:
- Unopened and in original packaging
- In the same condition as when you received it
- Returned within the 14-day withdrawal period
- Accompanied by proof of purchase
6. Return Shipping Costs
You will be responsible for paying the direct costs of returning the goods. We will bear the cost of return if the goods are defective or if we have made an error in the order.
7. Refund Processing
We will process your refund using the same payment method you used for the original transaction. Refunds may take 5-10 business days to appear in your account after we process the return.
8. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Goods that have been unsealed and are not suitable for return due to health protection or hygiene reasons
- Goods made to your specifications or clearly personalized
- Goods that have been used beyond what is necessary to establish their nature, characteristics, and functioning
9. Defective Products
If you receive a defective product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs, in accordance with applicable consumer protection laws.
10. Cancellation Before Shipment
If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will process a full refund immediately if the order has not yet been dispatched.
11. Contact for Returns
To initiate a return or refund, please contact us:
Fraxylonttthun
c/o Design Offices
Einsteinstraße 174
81677 München, Germany
Email: help@fraxylonttthun.world
12. Applicable Law
This Refund Policy is governed by the laws of Germany and the European Union, including Directive 2011/83/EU on consumer rights.